Customer Service Exports

Job Purpose:

To coordinate export bookings, documentation, and shipment activities while ensuring accurate documentation, timely cargo movement, regulatory compliance, and excellent customer service throughout the export process.

Responsibilities

1. Handle export bookings and submit Shipping Instructions (SI) to shipping lines within stipulated timelines.
2. Coordinate cargo collection, customs declarations, and clearance with clearing agents.
3. Prepare and verify draft Bills of Lading (B/L) for customer approval.
4. Coordinate shipment arrangements with transporters, clearing agents, shipping lines, and overseas agents.
5. Track export shipments and monitor vessel schedules and cargo status.
6. Ensure accurate and timely customer communication throughout the export process.
7. Respond to customer inquiries and provide regular shipment updates.
8. Ensure export documentation is accurate, complete, and submitted within required timelines.

Qualifications and Experience:

1. Diploma in Clearing and Forwarding/ Diploma in Customs Administration or related  
2. At least 2 years’ experience in export documentation, freight forwarding, or customer service within the Clearing and Forwarding industry.
3. Knowledge of export documentation, Shipping Instructions, Bills of Lading, and customs clearance procedures.
4. Familiarity with shipping line portals, cargo tracking systems, and Microsoft Office applications.
5. Strong communication, coordination, and customer service skills.
6. High attention to detail, organizational skills, and ability to meet tight deadlines.
7. Ability to work independently and collaboratively in a fast-paced environment.