Operations Manager

Job Purpose

The candidate will manage and oversee daily operations of the clearing and forwarding department, efficient processes, compliance with regulatory requirements, and timely execution of tasks.

Areas of responsibility:

1. Deeper understanding of freight forwarding operation
2. Oversee operations in Mombasa and Nairobi offices
3. Bond Management -execute all required bonds in liaison with the insurance company
4. Generation of internal order numbers -creation of internal order number for tracking & billing purposes
5. Approvals- Review and approve all supplier or vendor invoices before payment
6. Regulatory compliance -ensure compliance with all local and international regulations related to freight forwarding
7. Customs operations oversight- serve as customs liaison representative at KEBS, KRA, and the Kenya Federation of Freight Forwarders Association
8. People Management- offer administrative role to the employee and assessing their performance, setting targets, conducting performance reviews
9. Data protection- maintain confidentiality of department data collected

Job Requirement

         1) Education

1. Bachelors’ degree in Business Administration, Logistics, Supply Chain Management or from related field
2. Certification from Kenya School of Revenue Administration
3. Computer knowledge

2) Job related skills, knowledge and experience

1. 5 years experience in managerial position in Clearing & Forwarding
2. Strong understanding of clearing & forwarding operations, regulations, compliance, and financial accuracy, coupled with effective communication skills to liaise with regulatory bodies and insurance companies
3. Good problem-solving skills
4. Able to communicate comprehensively without prejudice in a correct manner
5. Conflict resolution
6. Good reporting writing skills
7. Ability to set priorities, meet deadlines and multitask with minimal supervision
8. Strong interpersonal, organizational and team skills